CUSTOMER SERVICE CENTER
Access To People Who Can Help
Excellent service depends on accessibility and responsiveness. That’s why our 24/7 call center is staffed by Old Republic Commercial Risk employees who understand our systems, know our processes, care about our clients, and recognize the importance of every interaction.
What makes our Customer Service Center different?
Our call center team brings firsthand knowledge of our systems and processes, along with expertise in medical bill handling. By managing inquiries from injured workers and providers, they give our claims professionals more time to focus on other critical aspects of claims management, including litigation, compensability, return-to-work, subrogation, and more.
How It Makes an Impact
- Calls answered within 20 seconds on average
- 45,000+ service calls handled each month
- Less than 1.5% call abandonment rate
- Thousands of calls and inquiries removed from adjusters’ desks annually